Returns & Exchanges
At BIGFACE BRAND, we strive for total satisfaction with every order; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 7 days of delivery to initiate a claim.
Document the Issue
Take clear photos of the damaged packaging and the product itself to help us process your request quickly.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the affected items.
Review Process
Our quality assurance team will review your claim within 48 hours to determine if a refund or replacement is eligible.
Resolution Delivery
Once approved, we will ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing